WILMINGTON POLICE & FIRE FEDERAL CREDIT UNION
Welcome
to our new Online Banking system!
Everything you see on the screen is now real time and transfers are
effective immediately. You can also stop payments and view check images online
as well as make downloads to popular money management software.
You may want to read the information below before you access Online Banking for the first time. You can also return here if you get lost or have questions about the new system. If it's not answered here, call 302-654-0818.
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1. |
Logon.
If
you are interested in signing up for our online banking system, you will
need to contact the credit union. We
will assign you a username and temporary password.
Our
enhanced security will then require you to change your password when you
log in for the first time. The new password must be at least six character
long and have at least one number in it. We recommend that you do not use
personal information as your password, such as your social security
number, birth date, or phone number. |
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2. |
Accounts.
You have
three options for viewing account balances in the new system. |
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a.
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Overview.
This will
list all your accounts and their balances. You can change the order in
which they appear by clicking at the top of any column on the screen. |
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b.
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Detail.
You can
choose to view any of your accounts in more detail with this button, or
you can click on any account on the overview screen to do the same. |
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c. |
History.
With this
screen, you can change the activity range to include current month
details, activity for a certain number of days, or history for a date
range that you choose. |
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3. |
Downloads
to MSMoney, Quicken, and other financial programs are also available from
the accounts screen. |
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4. |
Transfers
between accounts. You
can make transfers between your various accounts, using the "enter
transfer" button, and they will now occur in real time. You
can view pass transfers through the "transfer activity" option.
You can also set up "recurring transfers"—ones that happen
automatically at certain periods of time. |
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5. |
Transfers
to other members' accounts. You
can also transfer to accounts of other members; however, that member
must also be using Online Banking (if not, use the
"messaging" section below to send a secure transfer request to
our staff). You make this transfer by creating an "external
account" from the transfer screen. |
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6. |
Stop
payments. This
section of our Online Banking screen allows you to initiate your own stop
payments on checks as well as view stop payments you have made that are
still being processed. Be aware that we charge $15 for each stop payment
you make. |
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7. |
Messaging.
You can send
secure messages to the credit union through this section. Think of it as
an email link directly to the credit union. This is also where you can
request transfers from your account to those of another member not using
Online Banking. Also watch this section for important messages from the
credit union on a periodic basis. |
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8. |
Administration.
Use this
section to change your password for accessing your account. You may also
change the name of the account as it appears in the accounts overview
screen; note that this does not change the name of the account in the
credit union's system, however. |
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9. |
Customer
service. This
section gives you the contact information for our various offices. It also
contains a link for reordering checks. And there is a link for making
address changes, saving you the need to contact one of our offices to do
so. |
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10. |
Log
off. It's
good habit to always use this button when you are finished with an Online
Banking session. This is particularly true if you are using a public
computer. Otherwise, unauthorized persons could potentially access your
account information. |
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We
hope our new system will make Online Banking simple, efficient, and easy
for you to use. We welcome your comments and suggestions. Thank you for
your continued support of our credit union and our products and services. To
access Online Banking, click on the icon below: |
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