WILMINGTON POLICE & FIRE FEDERAL CREDIT UNION

Welcome to our  new Online Banking system! Everything you see on the screen is now real time and transfers are effective immediately. You can also stop payments and view check images online as well as make downloads to popular money management software. Debit card transactions and balances will not be live.

You may want to read the information below before you access Online Banking for the first time. You can also return here if you get lost or have questions about the new system. If it's not answered here, call 302-654-0818.

1.

 

Logon. If you are interested in signing up for our online banking system, you will need to contact the credit union.  We will assign you a username and temporary password.  Our enhanced security will then require you to change your password when you log in for the first time. The new password must be at least six character long and have at least one number in it. We recommend that you do not use personal information as your password, such as your social security number, birth date, or phone number.

 

2.

Accounts. You have three options for viewing account balances in the new system.

 

a.

Overview. This will list all your accounts and their balances. You can change the order in which they appear by clicking at the top of any column on the screen.

 

b.

Detail. You can choose to view any of your accounts in more detail with this button, or you can click on any account on the overview screen to do the same.

 

c.

History. With this screen, you can change the activity range to include current month details, activity for a certain number of days, or history for a date range that you choose.
 

3.

Downloads to MSMoney, Quicken, and other financial programs are also available from the accounts screen.
 

4.

Transfers between accounts. You can make transfers between your various accounts, using the "enter transfer" button, and they will now occur in real time. You can view pass transfers through the "transfer activity" option. You can also set up "recurring transfers"—ones that happen automatically at certain periods of time.
 

5.

Transfers to other members' accounts. You can also transfer to accounts of other members; however, that member must also be using Online Banking (if not, use the "messaging" section below to send a secure transfer request to our staff). You make this transfer by creating an "external account" from the transfer screen.
     To transfer to another account, you will need to know that member's account number, the suffix number of their sub-account or loan, and their last name. When you choose the account number, make sure you enter it in an account-suffix format (the same format that shows up on your accounts overview screen). For example, if you are transferring to account 1234's share savings suffix S0, you will need to enter 1234-S0 as the account number.
     Once you create an external account, you can transfer to that member's account by just selecting the account from your "to account" dropdown on the "enter transfer" screen.
 

6.

Stop payments. This section of our Online Banking screen allows you to initiate your own stop payments on checks as well as view stop payments you have made that are still being processed. Be aware that we charge $15 for each stop payment you make.
 

7.

Messaging. You can send secure messages to the credit union through this section. Think of it as an email link directly to the credit union. This is also where you can request transfers from your account to those of another member not using Online Banking. Also watch this section for important messages from the credit union on a periodic basis.
 

8.

Administration. Use this section to change your password for accessing your account. You may also change the name of the account as it appears in the accounts overview screen; note that this does not change the name of the account in the credit union's system, however.
 

9.

Customer service. This section gives you the contact information for our various offices. It also contains a link for reordering checks. And there is a link for making address changes, saving you the need to contact one of our offices to do so.
 

10.

Log off. It's good habit to always use this button when you are finished with an Online Banking session. This is particularly true if you are using a public computer. Otherwise, unauthorized persons could potentially access your account information.

 

 

We hope our new system will make Online Banking simple, efficient, and easy for you to use. We welcome your comments and suggestions. Thank you for your continued support of our credit union and our products and services.

To access Online Banking, click on the icon below:

 ENTER ON-LINE BANKING